·   Lead PC refresh and field technician for multiple clinics in critical up-time environment for 2000+ end-users

·   Provided expert level hardware and peripheral troubleshooting/helpdesk/Virtual Desktop support, installation and upgrades

·   Efficient use of help desk Team Headquarters ticketing system

o   Coordinated issue resolution with team/department members to ensure end-user satisfaction

·   Installed and configured user-specific software

·   Utilize Windows Active Directory to manage domain systems and users

o   Functions include add/remove users, password, and some group policy and security settings

·   Coordinate with department heads and ITS Infrastructure management for procurement of new technologies

o   Implementation/configuration of Code Scanner and Motorola Symbol Scanners

o   Implementation/configuration of Enovate/Stinger Medical Carts and HP Thin Client Devices

o   Installation of Enovate wall-mounted work stations

·   Assist Network Administrator in installation/maintenance of network components, including after-hours scheduled down-time

o   Installation of new Shoretel VoIP phone system hospital-wide

o   Installation/configuration of Aruba Networks Wireless Access Points hospital-wide

·   Assist System Administrator with installation of new servers, software, and back-up devices

o   Installation of Eset Antivirus on end-user computers

o   Assist with system security

·   Team Lead for new and experienced technicians

·   Facilitated active team to ensure deadlines were met

·   Maintained accurate hardware inventory in Excel Database for IT assets totaling over $2,000,000

·   Fostered vendor relationships with CDW, HP, Dell, and Panasonic ensuring the warranty repair process is more efficient and effective

·   Coordinated with vendors to provide Organizational Management with trusted recommendations for procurement of Information Technology Assets. Provided key subject matter to decision making stake holders

·   Proven and effective customer Service skills, increasing department satisfaction rating

 Flat Screen Mounting Audio/Video - Owner/Freelance10/2010 - 12/2015

David Mrazik - Hubert, NC

·   Over 5 years experience in planning and implementing Restaurant POS Networks, PC Network configuring, Surveillance Systems with Remote Access, Audio and Video entertainment systems, and Structured cabling

o   Network configuration included

§   Port forwarding

§   Ensured wpa2 security/encryption on client networks

§   Routers, switches, and wireless access points of the following brands

·                   Pakedge, Luxul, Araknis, Ubiquiti

·   Lutron Radio RA lighting systems programming certification

·   Leadership abilities and time management

·   Efficient troubleshooting of audio, video and programming systems

·   Attentive to details and client requests

·   Maintain a successful business with many satisfied and repeat customers and Achieved a 5-Star Google Rating

o   https://plus.google.com/+Flatscreenmountingnc/about

Lead Technician02/2009 - 9/2010

DirecTV - New Bern, NC

·   Installed and Serviced DirecTV systems

·   Provided excellent customer service through effective installation, quality control, and meeting required installation deadlines

·   Team Lead for new and experienced Field technicians

·   Creates a positive working environment where others can work efficiently

·   Personal scorecard was used as an example for training at main training site in Raleigh, NC

On-site PC Repairs and Support01/2000 - 12/2011

David Mrazik - Hubert, NC

·   Designed and built custom computer systems per customer requirements

·   Provided effective expert level phone and onsite information technology support to clients

·   Provided expert level hardware and peripheral support, installation and upgrades

·   Maintained a successful PC Repair and support business with many satisfied and repeat customers

ADDITIONAL

OVERVIEW

·   Over 15 years of multiple Windows operating systems experience with network operations and support

·   Expertise in independent installation/configuration of company proprietary software, hardware, and peripherals

·   Excellent troubleshooting and technical support abilities with hardware, network connectivity, software updates, and migrations.

·   Excellent communication skills with an exceptional ability to build relationships with co-workers, management, vendors, contractors, and end-users

TECHNICAL SKILLS

Systems/Software:

Windows XP, Windows 7, Windows 8, Windows 10/ Server 2012 R2/ Linux Kali, Terminal, Aircrack-ng, Crunch/ Active Directory/Entry TeamHeadquarters/ VirtualBox, VMWare, HP Thinclient/ Shoretel VoIP phone system/ Enovate Medical Carts/ Code Scanner, Motorola Symbol Scanner/ Microsoft Office 2007, 2010, 2013/Outlook Exhange 2007, 2010, 2013/ Citrix/ Windows Deployment Server/ DameWare Remote Control, Teamviewer, LogMeIn, Remote Desktop/ Eset AntiVirus, Malware Bytes anti-malware, Spybot Search & Destroy anti-malware, Norton, Mcafee, Trend Micro/ Adobe Photoshop CS6/ WordPress/ EverNote

Networking:

TCP/IP/ LAN/WAN/DHCP/ IPV4/ WPA2 Security/Port Forwarding/ Structured cabling, CAT6 termination and troubleshooting/ Rack and Stack/Routers, switches and access points for Pakedge, Luxul, Araknis, and Ubiquiti

PROFESSIONAL REFERENCES

Robert Hernandez

Technical Engineer, Little Caesar's Franchise

Jacksonville, NC

(Cell) 910-340- 7951

robert.hernandez@cepizza.com

Tim Chadwick

ITS Infrastructure Manager, Onslow Memorial Hospital

Jacksonville, NC

(Work) 910-577-2305

tim.chadwick@onslow.org

Eric King

ITS Systems Admin, Onslow Memorial Hospital

Jacksonville, NC

(Work) 910-577-2204

eric.king@onslow.org